Refund and Returns Policy

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Overview

我们的退款和退货政策持续 30 天。如果您购买后已过去 30 天，我们将无法为您提供全额退款或换货。

要获得退货资格，您的商品必须未使用且与您收到时的状态相同。它也必须在原包装中。

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
Any item that is not in its original condition is damaged or missing parts for reasons other than our fault.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {awexperience@163.com}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {awexperience@163.com}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

如果该商品在购买时未标记为礼物，或者送礼人将订单寄给他们自己稍后再送给您，我们将向送礼人退款，他们会了解您的退货情况。